Refund policy

1. Right of withdrawal for orders placed in the online shop and by telephone

1.1. General

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In the case of partial deliveries or separate deliveries of a single order, the day on which the last goods were delivered is decisive. 

To exercise your right of withdrawal, you must inform 

plantoCAPS pharm GmbH
Moosbrunnweg 1
8042 Graz

Email: info@plantocaps-pharm.com

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the sample withdrawal form available here, but this is not mandatory. 

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

1.2. Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. 

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. 

You shall bear the direct costs of returning the goods. 

You shall be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality. 

2. Loss of the right of withdrawal 

2.1. General

The fourteen-day right of withdrawal, which you are generally entitled to from the day of taking full possession of the goods, does not apply under the Distance and Off-Premises Sales Act (FAGG) to contracts for the delivery of goods that 

• are manufactured according to customer specifications or are clearly tailored to personal needs (§ 18 (1) Z4 FAGG), or
• are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery (cf. § 18 (1) Z 5 FAGG.

2.2. Waiver of the right of withdrawal 

Due to these legal provisions, revocation is therefore excluded if you order our dietary supplements that are individually tailored to your needs and specially compiled for you based on your specifications. 

We supply you with dietary supplements of the highest quality, which must necessarily be sealed for this purpose. Our products are therefore also checked for integrity before dispatch. If the seal is broken, the product is no longer suitable for return for health and hygiene reasons. 

In such cases, it is therefore not possible to exercise the right of withdrawal.